Terms of service

Store Policies

Return Policy

We take great care to ensure that every book is packaged and delivered in perfect condition.
Because books are products that cannot be resold once opened or browsed through, we unfortunately do not accept returns or exchanges.

If your book arrives damaged or defective, please contact us within 7 days of receiving your order by emailing karoomanna@gmail.com.
Include clear photos of the damage as proof, and we will gladly replace the book at no additional cost to you.

Shipping Policy

Orders are processed and shipped within 5–7 business days after payment is received.
Delivery times may vary depending on your location, but most orders within South Africa arrive within 7–10 days after dispatch.

You will receive a tracking number once your order has been shipped.
Please ensure that your shipping details are entered correctly — we cannot be held responsible for delays or lost parcels due to incorrect addresses.

If your parcel is significantly delayed or missing, please contact us at karoomanna@gmail.com, and we’ll gladly assist.

Privacy Policy

Your privacy is important to us.
We only collect the personal information necessary to process your order — such as your name, delivery address, and contact details.

We will never share, sell, or disclose your personal information to any third party, except when required to complete your purchase (for example, with courier services).

All payments are processed securely through trusted third-party payment providers.
If you have any concerns about your data or need assistance, please contact us at karoomanna@gmail.com.